Stakeholder Survey

On Thursday 10^th March LSP launched its 2011 Stakeholder Survey.

The survey was sent to 139 key stakeholders, 85 of which started the survey, but only 65 actually completed it.  The response rate was 47%.

The survey was a National County Sport Partnership Network initiative and was run in parallel with 26 other CSPs across the country.  A national benchmark report is due out in the near future.  We are being encouraged to run the survey annually from November 2011.

To download the full report click here.

Key issues to note

• The survey was completed by a wide range of stakeholders the highest percentage being local authority – leisure/sport service stakeholders followed closely by National Governing Bodies and Local Authority – other service stakeholder.
• In terms of overall responses, the highest percentages for each area fall into the ‘Satisfied’ rating, with the exception of one.  This fell into the ‘Not relevant’ rating (providing a coach agency service).  The highest response percentages are highlighted in bold in the main report.
• 70.3% of stakeholders rated their understanding and knowledge of the partnership as either Good (47.3%) or Very Good (23.3%).
• Overall 91.2% of stakeholders were either Satisfied (70.6%) or Very Satisfied (20.6%) with the partnership.  The 8.8% of stakeholders who checked ‘Dissatisfied’ fall into the following groupings: 1 x Facility / leisure operator; 1 x National Governing Body; 1 x County National Governing Body; 1 x Higher/Further Education; 1 x Local Authority – other service; 1 x School Sports Organisation; 1 x Arts Partner; 1 x Sheltered Housing Team.  Unfortunately, out of the 8.8% (6) stakeholders who were ‘Dissatisfied’ with the partnership not everyone completed their contact details so we are unable to make direct contact in every case.  However, you can be assured that we are looking to address the issues raised.  If you would like to come forward and support the improvement planning process please contact Chris Johnson in the first instance 01522 585580 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Specifics

Question 2 – In relation to your contact with the Lincolnshire Sports Partnership, please indicate your level of satisfaction by ticking the appropriate box.

• It is positive to note that the questions around the professionalism and accessibility of the partnership’s staff received mainly Satisfied or Very Satisfied responses.  There were a number of positive comments made about individual staff members, particularly the CEO, Interim Sports Manager and Communications Officer.
• Whilst responses around developing partnerships, adding value and providing support are generally in the Satisfied or Very Satisfied categories, further investigation is required to establish why some stakeholders are Dissatisfied with our work in these areas.
• Responses about the usefulness and accessibility of the partnership’s website are generally positive.  However, some stakeholders checked the ‘Don’t know’ category so one area for improvement might be looking at ways to further promote the partnership’s website.

Question 5 – Focuses on the satisfaction with the services that the partnership provides.

• In summary, the vast majority of responses are positive in relation to the services we provide, the majority falling into the ‘Satisfied’ category.  However, a high percentage of responses fall into the ‘Unaware or Not accessed’ category.  As an example, some NGBs are not aware that the partnership provides a research service, so clearly there is a need to look at how we are promoting this area of our work.  The same applies to a number of areas under this question.  Therefore, further work is required to establish whether we need to promote our services more specifically with certain stakeholder groups.

Additional comments

• We received a number of additional comments, which we are looking at on an individual basis.  Individual comments will be addressed in most cases through face to face meetings to establish a better understanding of the comments made.

High level areas for improvement / to be progressed

1. Establish why some stakeholder groups are dissatisfied with the partnership’s work around developing partnerships, adding value and providing support.
2. Evaluate current methods for promoting the company website with a view to establishing new processes that will help to raise awareness.
3. Work with the LSPs Senior Management Team and Operational Team Leads to improve awareness of the key services that we offer.
4. Agree an improvement plan and commence feedback to partners on the action being taken.